Terms of Service
Last updated: Nov 5, 2026
These terms explain the rules for using https://charmsarena.com/ (the “Site”) and buying from us. By using the Site or placing an order, you agree to them. If you do not agree, please do not use the Site.
1. About us
The Site is run by Charms Arena (“we”, “us”, “our”), a seller of charms and jewellery based in the United Kingdom.
[Business name, registered address and company number (if any) – to be added]
2. Who can buy
We sell to customers in the United Kingdom only, and we deliver to UK addresses only. You must be 18 or over to place an order. The Site is not aimed at anyone under 16.
3. Products and prices
We try to describe and photograph our products accurately. Colours may look slightly different on your screen, and handmade or small items may vary slightly.
- All prices are in pounds sterling (GBP) and include VAT where it applies.
- Delivery within the UK is free.
- If you have sensitive skin or a metal allergy, please check the materials listed on the product page before you buy.
- We may change prices at any time, but the price you see when you place your order is the price you pay.
- If we find an obvious pricing error, we may cancel the order and give you a full refund.
4. Placing an order
When you place an order, you are making an offer to buy. Our email confirmation tells you we have received it. Your order becomes a binding contract when we dispatch your items. We may decline or cancel an order, for example, if an item is out of stock or we suspect fraud. If we do, we will tell you and refund any payment you have made.
5. Payment
Payment is taken when you place your order, using the methods shown at checkout. Secure, PCI-compliant providers handle payments, and we never see or store your full card details.
6. Delivery
We deliver free to UK addresses and dispatch orders within 1 working day of confirmation. We are not responsible for delays caused by events outside our control, such as severe weather. Full details are in our Shipping Policy.
7. Returns and refunds
You have 30 days from receiving your item to request a return. Faulty, damaged or wrongly sent items are refunded in full or replaced. Full details are in our Refund Policy.
8. Your account
If you create an account, please give accurate details and keep your password safe. You are responsible for activity on your account. You can ask us to delete your account at any time. We may suspend an account if we believe it is being misused.
9. Using the Site
Please use the Site lawfully and fairly. You must not:
- give false information or use someone else’s payment details;
- try to hack, disrupt or overload the Site;
- copy or scrape our content without our written permission; or
- use the Site for any unlawful purpose.
10. Our content
All text, images, designs, logos and other content on the Site belong to us or our licensors and are protected by copyright and trademark law. You may view and print pages for your own personal use. You may not copy, reuse or sell our content without our written permission.
11. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or being negligent. We are not responsible for losses that could not have been foreseen, for business losses (the Site is for personal buyers), or for problems caused by events outside our control. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing in these terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
12. Privacy
We handle your personal information as set out in our Privacy Policy.
13. Problems and complaints
If something goes wrong, contact us by email or WhatsApp, and we will reply within 24 hours. We will work to resolve it quickly.
- Email: info.charmsarena@gmail.com
14. Changes to these terms
We may update these terms from time to time. The version on this page is the current one, and the date at the top shows when we last updated it. The terms in place when you placed your order apply to that order.
15. Governing law
The laws of England and Wales govern these terms. If you live in Scotland or Northern Ireland, you may also bring a claim in the courts where you live. [Confirm with your adviser which part of the UK the business is based in.]
