Shipping Policy
Last updated: Nov 5, 2026
The best part: we offer free delivery across the UK. Whether you buy one item or several, delivery is free. Because we deliver only within the United Kingdom, our shipping is simple and quick. This policy applies to orders placed on https://charmsarena.com/.
1. Where we deliver
We deliver to addresses in the United Kingdom only. We do not ship internationally. Please make sure your delivery address is in the UK when you place your order.
2. Dispatch and delivery times
Once your order is confirmed, we aim to dispatch it within 1 working day and have it delivered to your address. Working days are Monday to Friday, excluding UK bank holidays. Orders confirmed on a weekend or bank holiday are processed on the next working day.
Delivery is free on all orders to UK addresses, with no minimum spend. You pay no shipping charge, no matter how many items you order.
3. Order and delivery confirmation
You will receive an order confirmation by email after your purchase. You can also confirm your order and delivery status with us at any time by email or WhatsApp, using the details in section 6.
4. Delays outside our control
Delivery may be delayed or suspended by events outside our control, such as severe weather, natural disasters or courier service disruption. We are not responsible for delays caused by these events, but we will keep you informed and do our best to deliver your order as soon as the service resumes. This does not affect your legal rights under UK consumer law.
5. Address errors and lost or damaged parcels
Please check your delivery address carefully before you pay. If you give us an incorrect or incomplete address, please tell us as soon as possible, and we will try to correct it before dispatch. We cannot be responsible for parcels delivered to the address you gave us.
If your parcel is lost, arrives damaged or contains the wrong item, contact us straight away. Please see our Refund Policy to learn how we’ll make this right.
6. Contact us
- Email: info.charmsarena@gmail.com
- We aim to reply within 24 hours.
7. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, and the date at the top shows when we last updated it.
